Complaints

We aim to give every business a straight, honest service. If something has fallen short, we want to hear about it and put it right.

How to raise a complaint

Get in touch by phone or email in the first instance and ask to raise a formal complaint. Tell us what happened, when, and what you would like us to do about it. We will acknowledge your complaint promptly and aim to resolve it as quickly as possible, keeping you updated throughout.

If you are still not satisfied

Business energy customers may, depending on the size of their business, be able to refer an unresolved dispute to the Energy Ombudsman. We will explain the options available to you as part of our response.